HOW DO I TRACK MY PACKAGE?
Shipping within UK?
You can check the status of your order here using your tracking number from the Shipping Confirmation email.
Shipping outside UK?
For orders shipped outside the United Kingdom, you can check the status of your order here using the tracking number from the Shipping Confirmation email. For some destinations you may be able to see more detailed tracking information, please visit the country’s postal authority’s website. Below are the links for the most popular destinations:
United States of America
Selected countries in Europe
For certain European destinations, we use Royal Mail group Limited company - GLS. You can track your International order sent to the following countries:
Rest of the world
You can visit Universal Postal Union to see if your destination has a tracking website where you can obtain more information.
WHEN WILL MY ORDER BE SHIPPED?
You will receive an Order Confirmation email 10-15 minutes after placing your order. It may take 1-3 business days for your order to be processed and shipped.
Once your order has been shipped, we will send you an email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first 24 to 48 hours after you receive your Shipping Confirmation email. Several days may pass between package scans. We assure that this is normal and will not affect your expected delivery date.
WHEN TO EXPECT DELIVERY?
Your order will be shipped via Royal Mail Signed for 1st Class that aims to deliver within 1-3 working days.
Rest of the world
Your order will be shipped via Royal Mail International Tracked/Signed/Tracked & Signed, depending on the destination. Please allow 1-4 weeks for your package to arrive.
PROBLEM WITH YOUR ORDER
If you have received a damaged, defective or incorrect item, please contact firstname.lastname@example.org within one month of purchase. Make sure you have attached a photo of the product. We will not be held accountable for damaged items after this time.
NEED ADDITIONAL HELP?
Contact us on email@example.com
We will reply within 24h.